At Cosima Outfit, we’re committed to delivering your fashion favorites safely and efficiently—no matter where you are in the world. Please read our Shipping Policy for full details on how we handle deliveries.
1. Delivery Locations
We ship worldwide to most countries. If your location is not serviceable, we will notify you promptly after you place an order.
2. Shipping Method
We use reliable courier services and logistics partners to ensure timely and safe delivery. All orders are shipped via Cash on Delivery (COD).
3. Processing Time
- Orders are typically processed within 1–3 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days (depending on your country and customs clearance)
Please note: Delivery times are estimates and may vary based on location, customs, and courier delays.
5. Shipping Charges
Shipping fees, if applicable, will be calculated at checkout and clearly displayed before you confirm your order.
Any customs duties or import taxes for international orders are the responsibility of the customer.
6. Cash on Delivery
- We only accept Cash on Delivery (COD).
- Please ensure you or someone is available to receive the package and pay in full at the time of delivery.
7. Order Tracking
Once your order is shipped, you will receive tracking information via email or SMS, if applicable. If you do not receive tracking info within 5 business days, contact us at [email protected].
8. Failed Deliveries
If a delivery attempt fails due to:
- Incorrect shipping address
- Customer not available
- Refusal to accept/pay for the order
The package may be returned to us. Additional shipping charges may apply for reshipment.
9. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery with your order number and photos (if applicable). We will investigate and resolve the issue.
10. Contact Us
For shipping-related questions or concerns, reach out to:
Email: [email protected]